How Can We Help?
Search our help articles or browse common topics below.
Get a QuoteProvide details on the problem and choose from repair alternatives
Find a ShopSearch for trusted shops and services available in your area
List Your ShopBuild your business using CarFix
Run DiagnosticsExplore possible causes and estimated repair costsNeed the focused feature guide?
The public Shop Owner Guide explains the setup path and the features that strengthen the shop's image: calendar, revenue, inventory, team management, messages, profile setup, plans, and billing.
Frequently Asked Questions
Is CarFix free?
Creating a customer account, browsing shops, and requesting quotes are free. You pay the shop for approved work. Optional connected-vehicle subscriptions have separate pricing.
How do I get a quote?
Create an account, explain what your vehicle needs, and verified shops can offer quotes with upfront pricing.
Do I need an account to look for shops?
No. You can browse shops, read reviews, and view available services without logging in. For quote requests and appointments, an account is necessary.
How soon will I have a quote?
Response times vary by shop and business hours. Check your request for new quotes; email alerts depend on your notification settings.
Can I cancel my appointment?
Open your appointment details to see the available cancellation option and the shop's notice policy. Direct cancellation is available for 60 minutes after confirmation; afterward, contact the shop or support@carfix.to. Late cancellations or no-shows may restrict future bookings.
Is my quote binding?
A quote reflects the details provided and the shop's stated terms. Review those terms before accepting, and ask the shop to confirm any price changes or additional work before proceeding.
How are shops verified?
Every shop goes through manual verification before being added to the website, which includes business verification, service verification, and location verification.
What if I have a bad experience?
Contact us for support and our team will investigate. Shops who don't meet quality guidelines will be penalized.
Where is CarFix currently available?
CarFix availability depends on verified shop coverage in your area. Search your location to see shops currently available.
How do I add my shop?
Sign up as a shop owner, fill out your information, and get verified. You can review the public Shop Owner Guide before signing up to understand the setup path, calendar, revenue, inventory, team management, messages, plans, and billing.
How do I respond to requests for quotes?
Requests will show up on your dashboard. You can open the request, read the details and reply by quoting a price.
Still Need Help?
Our support team is here for you.