Terms of Service

1. About CarFix

CarFix operates an online marketplace that allows vehicle owners and other users seeking vehicle-related services (“Customers”) to discover, communicate with, request quotes from, book appointments with, and make payments to independent automotive businesses, repair facilities, detailers, or other service providers (“Shops”).

CarFix may also provide informational tools, reminders, maintenance scheduling features, vehicle profile tools, or quote-request workflows. These features are offered for convenience only and do not constitute mechanical advice, legal advice, safety certification, warranty coverage, or a guarantee that any service is necessary, appropriate, or correctly priced.

2. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, whichever is higher, to create an account or use the Platform. By using the Platform, you represent and warrant that:

• (a) you meet this eligibility requirement;
• (b) you have authority to enter into these Terms;
• (c) all information you provide is truthful, accurate, current, and complete; and
• (d) your use of the Platform will comply with applicable law.

If you are using the Platform on behalf of a company, partnership, or other entity, you represent that you have authority to bind that entity to these Terms.

3. Accounts and Security

You may be required to create an account to access certain Platform features. You are responsible for:

• (a) maintaining the confidentiality of your login credentials;
• (b) restricting access to your account and devices;
• (c) all activities that occur under your account; and
• (d) promptly notifying us of any unauthorized use, suspected breach, or security incident affecting your account.

You agree to keep your registration, payment, vehicle, business, and contact information accurate and up to date at all times. We may suspend, restrict, or terminate accounts that contain inaccurate information, appear fraudulent, present legal or operational risk, or otherwise violate these Terms.

We may enable identity verification, Shop verification, business validation, fraud screening, document review, or similar trust and safety measures. Any verification status, badge, or screening result is provided for limited informational purposes only and is not an endorsement, certification, warranty, or guarantee by CarFix of legality, quality, skill, insurance, licensing, or fitness for a particular purpose.

4. Nature of the Marketplace

4.1 Independent Shops

Shops are independent businesses and are not employees, agents, joint venturers, partners, franchisees, or representatives of CarFix. CarFix does not control and is not responsible for the methods, workmanship, labor practices, tools, premises, staffing, timing, diagnosis, parts selection, safety protocols, legal compliance, or customer service of any Shop.

4.2 No Repair Contract with CarFix

When a Customer accepts a quote, books an appointment, authorizes work, or pays through the Platform, the underlying service relationship is between the Customer and the Shop. CarFix is not a party to the repair, service, diagnostic, inspection, or parts contract between them, except to the limited extent CarFix acts as a disclosed marketplace intermediary and payment facilitator for processing or routing payments through third-party payment providers.

4.3 No Guarantee of Results

CarFix does not guarantee that any quote is the lowest available price, that any service will solve a vehicle issue, that a Shop is suitable for a Customer's needs, or that appointments, parts, or completion times will occur as expected.

4.4 Informational Features

Vehicle reminders, service suggestions, mileage-based prompts, estimated intervals, maintenance content, and other informational outputs are general informational tools only. They may be based on limited or incomplete data and may not reflect the specific condition, trim, mileage history, modifications, recalls, climate exposure, usage pattern, or mechanical state of a particular vehicle. Customers must use their own judgment and seek qualified inspection where appropriate.

5. Customer Terms

5.1 Quotes and Requests

Quote requests submitted through the Platform are non-binding requests for information unless expressly stated otherwise. A Shop may decline, revise, withdraw, or allow a quote to expire at any time before booking or acceptance, subject to applicable law.

5.2 Accuracy of Vehicle Information

Customers must provide accurate and complete vehicle and appointment information, including make, model, year, trim if known, VIN if requested or voluntarily provided, symptoms, prior repair history if relevant, odometer data where requested, and any photos or documents reasonably required for quoting or diagnosis. CarFix is not responsible for inaccurate quotes, delays, or failed repairs caused by incomplete or inaccurate information supplied by the Customer.

5.3 Authorization of Work

Depending on the workflow used by a Shop, a booking, approval, in-app message, signed estimate, service request, or other affirmative instruction may constitute authorization to perform quoted work. Customers are responsible for reviewing quotes, scope descriptions, exclusions, deposit terms, cancellation terms, and any additional disclosures before accepting.

5.4 Diagnostic Uncertainty

Some quotes may be preliminary, symptom-based, or subject to further inspection, teardown, testing, or confirmation once the vehicle is examined. If additional issues, hidden damage, related failures, or different required repairs are identified, the Shop may provide an updated estimate or request additional authorization before proceeding where required by law.

5.5 Reviews and Feedback

Customers may submit reviews, ratings, photos, and related content only if based on genuine first-hand experience. Reviews must be accurate, lawful, non-defamatory, and not misleading. CarFix may moderate, remove, delay, suppress, or refuse to publish reviews or other user content at its discretion if we believe it violates these Terms, applicable law, or the integrity of the Platform.

6. Shop Terms

6.1 Legal Compliance

Each Shop represents and warrants that it holds and will maintain all licenses, registrations, permits, certifications, tax registrations, insurance coverage, and business authorizations required by applicable law to offer the services it provides.

6.2 Profile and Quote Accuracy

Shops are solely responsible for the accuracy, completeness, legality, and timeliness of their profiles, business information, service listings, availability, pricing, quotes, disclosures, invoices, taxes, cancellation rules, and communications with Customers.

6.3 Estimates, Authorizations, and Consumer Law

Shops are solely responsible for ensuring that all quotes, estimates, disclosures, authorizations, invoices, and repair practices provided through or outside the Platform comply with applicable law, including consumer protection, motor vehicle repair, advertising, tax, and records-retention requirements. Where applicable law requires prior authorization for additional work or restricts estimate overruns, the Shop is solely responsible for compliance.

6.4 Insurance and Risk

Each Shop is solely responsible for the vehicles, keys, property, premises, equipment, tools, employees, contractors, and subcontractors involved in its services and must maintain commercially reasonable insurance coverage appropriate to its operations, including any coverage required by law.

6.5 Timely Communications

Shops must respond to inquiries, quote requests, cancellations, appointment issues, post-service concerns, and support investigations in a reasonably timely manner. CarFix may monitor responsiveness and may restrict access to the Platform if service levels, complaint patterns, or compliance concerns fall below our standards.

6.6 Taxes

Shops are solely responsible for determining, collecting where required, reporting, and remitting all applicable federal, provincial, territorial, municipal, sales, excise, payroll, income, and other taxes arising from their services and business activities, except to the limited extent that a payment processor or applicable law requires otherwise.

7. Bookings, Deposits, Payments, and Payouts

7.1 Payment Processing

Payment processing services for the Platform are provided by one or more third-party payment processors, including Stripe Connect or its affiliates (“Payment Processor”). By using paid features of the Platform, you agree to the applicable Payment Processor terms and authorize CarFix and the Payment Processor to charge, collect, hold, split, transfer, reverse, refund, or otherwise process funds in accordance with these Terms, the transaction terms presented at checkout, and applicable law.

7.2 Pricing Transparency

Any mandatory amount that a Customer must pay in order to complete a booking through the Platform will be disclosed before payment confirmation. Except for taxes and other government-imposed charges, CarFix will not intentionally add undisclosed mandatory fees after the final checkout amount is presented.

7.3 Deposits

A booking may require a deposit, which may be calculated as a fixed amount, percentage, or other amount disclosed before confirmation. Unless otherwise stated at checkout or required by law, a deposit is applied toward the total service amount and is not an additional charge on top of the quoted service amount.

7.4 Final Charges

Unless otherwise disclosed, any remaining balance becomes payable when the service is completed or when the Shop determines, acting reasonably and in compliance with law, that the authorized billable work has been performed. Additional authorized work, taxes, shop supplies if lawfully disclosed, disposal fees if lawfully disclosed, storage fees if lawfully disclosed, and similar charges may apply where legally permitted and properly disclosed.

7.5 Platform Fees

CarFix may charge platform fees, booking fees, subscription fees, processing-related fees, dispute fees, lead fees, or other service fees to Customers, Shops, or both, provided that any mandatory transactional fee payable by a party is disclosed to that party before commitment to the transaction.

7.6 Payouts to Shops

Where enabled, payout of funds to a Shop is subject to the Payment Processor's onboarding, identity verification, reserve, rolling reserve, fraud review, transfer schedule, bank processing times, account status, dispute status, and other operational controls. CarFix does not guarantee any payout timeline and may delay, withhold, adjust, or reverse transfers where reasonably necessary for refunds, chargebacks, risk review, legal compliance, suspected fraud, or violation of these Terms.

7.7 Failed Payments and Collection

If a payment method fails, expires, is declined, is reversed, or is subject to a chargeback, the relevant user remains responsible for the amounts owed. We may retry payment methods, offset future payouts or credits, place limitations on accounts, recover reasonable collection costs where permitted, or take other lawful steps to recover outstanding amounts.

7.8 Chargebacks and Payment Disputes

If a Customer initiates a chargeback or payment dispute, CarFix may share transaction records, messages, timestamps, disclosures, quote records, authorization evidence, and related information with the Payment Processor, card networks, financial institutions, or relevant parties to investigate and respond. CarFix may, where permitted, recover chargeback amounts, fees, and related losses from the responsible Shop, Customer, or both depending on the circumstances.

8. Cancellations, No-Shows, and Refunds

8.1 Customer Cancellations

Customers may cancel appointments through the Platform, subject to the cancellation terms disclosed at booking. Unless a different policy was clearly disclosed before booking or applicable law requires otherwise, cancellations made more than 24 hours before the scheduled appointment time are eligible for a refund of the booking deposit.

8.2 Late Cancellations and No-Shows

If a Customer cancels within 24 hours of the appointment, fails to attend, fails to make the vehicle reasonably available, or materially prevents the appointment from proceeding, some or all of the deposit may be non-refundable if that outcome was disclosed at booking and is permitted by law.

8.3 Shop Cancellations

If a Shop cancels an appointment before service begins, the Customer will generally be entitled to a refund of amounts paid for the cancelled booking unless the parties agree otherwise or applicable law provides another remedy.

8.4 Post-Service Refund Requests

Refund requests concerning quality, scope, price, timing, diagnosis, or related service issues are primarily disputes between the Customer and the Shop. CarFix may, but is not obligated to, review communications and facilitate resolution. CarFix is not required to issue refunds for services performed by a Shop unless required by law or separately agreed by CarFix in writing.

8.5 Partial Refunds and Adjustments

If a refund, partial refund, account credit, payout adjustment, or transfer reversal is appropriate, CarFix or the Payment Processor may process the relevant adjustment through the original payment channel, by offset, or by another commercially reasonable method.

9. Messaging, Notifications, and Electronic Communications

By creating an account, submitting a quote request, making a booking, or otherwise using the Platform, you consent to receive electronic communications from CarFix, including transactional emails, receipts, account notices, appointment reminders, security alerts, support messages, policy notices, and other service-related communications.

You agree that such electronic communications satisfy any legal requirement that communications be in writing. You are responsible for maintaining accurate contact information and for reviewing notices sent to your account email, in-app inbox, or other contact method you provide.

Marketing communications, if any, are subject to applicable consent requirements and unsubscribe mechanisms.

10. User Content and Platform License

10.1 Your Content

You retain ownership of reviews, ratings, photos, vehicle information, messages, documents, and other content you submit to the Platform (“User Content”), subject to the rights you grant below.

10.2 License to CarFix

You grant CarFix a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to host, store, reproduce, modify for formatting, display, distribute, transmit, and otherwise use User Content as reasonably necessary to operate, improve, secure, promote, and support the Platform, including dispute review, fraud prevention, analytics, customer support, legal compliance, and marketing of the Platform, except where prohibited by law or our Privacy Policy.

10.3 Content Standards

You must not submit content that is false, misleading, fraudulent, defamatory, harassing, hateful, discriminatory, obscene, invasive of privacy, infringing, unlawful, malicious, or otherwise objectionable. CarFix may remove or restrict any User Content at any time for any lawful reason.

11. Prohibited Conduct

You agree not to:

• (a) submit false, misleading, manipulated, or fraudulent information;
• (b) create fake accounts, fake leads, fake quotes, or fake reviews;
• (c) impersonate another person or entity;
• (d) harass, threaten, intimidate, extort, stalk, or abuse another user;
• (e) use the Platform for unlawful, deceptive, or harmful purposes;
• (f) interfere with or disrupt the Platform, servers, networks, or security features;
• (g) scrape, crawl, copy, harvest, data mine, or use automated means to access the Platform except as expressly authorized in writing;
• (h) attempt to bypass fees, route transactions off-platform to evade platform terms, or misuse contact information obtained through the Platform;
• (i) upload malware, malicious code, or harmful files;
• (j) infringe intellectual property, privacy, publicity, or other rights;
• (k) use the Platform in a way that could create legal liability for CarFix or others; or
• (l) encourage, assist, or enable any third party to do any of the foregoing.

12. Intellectual Property

The Platform, including all software, code, interfaces, visual design, branding, trademarks, service marks, logos, compilations, content created by CarFix, and all related intellectual property rights, are owned by or licensed to CarFix and are protected by law.

Except for the limited right to use the Platform in accordance with these Terms, no right, title, or interest in the Platform is transferred to you. You may not copy, modify, distribute, sell, lease, reverse engineer, decompile, create derivative works from, or otherwise exploit the Platform except as expressly permitted by law or by CarFix in writing.

13. Privacy

Your use of the Platform is also subject to our Privacy Policy, which describes how we collect, use, disclose, store, and otherwise process personal information. By using the Platform, you acknowledge that CarFix may process personal information in accordance with the Privacy Policy and applicable law.

CarFix may retain and disclose information where reasonably necessary to operate the Platform, enforce these Terms, investigate complaints, prevent fraud, comply with legal obligations, respond to lawful requests, resolve disputes, enforce payment obligations, or protect the rights, property, safety, and security of CarFix, users, Shops, Customers, or third parties.

14. Third-Party Services and Links

The Platform may integrate with or link to third-party services, websites, tools, maps, messaging systems, payment processors, identity providers, VIN databases, or other external resources. CarFix does not control and is not responsible for any third-party service, content, availability, security, accuracy, policies, or practices. Your use of third-party services may be subject to separate terms and privacy policies.

15. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM AND ALL RELATED FEATURES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES, REPRESENTATIONS, CONDITIONS, OR GUARANTEES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR COLLATERAL.

WITHOUT LIMITING THE FOREGOING, CARFIX DISCLAIMS ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, NON-INFRINGEMENT, SATISFACTORY QUALITY, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

CARFIX DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, TIMELY, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY SHOP, CUSTOMER, QUOTE, REVIEW, APPOINTMENT, DIAGNOSIS, PRICE, PART, REPAIR, OR PAYMENT OUTCOME WILL MEET YOUR EXPECTATIONS OR REQUIREMENTS.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CARFIX AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, LICENSORS, SERVICE PROVIDERS, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITY, VEHICLE USE, BUSINESS INTERRUPTION, DIMINUTION IN VALUE, TOWING COSTS, SUBSTITUTE TRANSPORTATION COSTS, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO THE PLATFORM OR ANY SERVICES ARRANGED THROUGH THE PLATFORM, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE AGGREGATE LIABILITY OF CARFIX FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE PLATFORM OR THESE TERMS SHALL NOT EXCEED THE GREATER OF: (a) THE TOTAL AMOUNT OF FEES PAID TO CARFIX BY YOU IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; AND (b) ONE HUNDRED CANADIAN DOLLARS (CAD $100).

THE FOREGOING LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY, INCLUDING CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, STATUTE, EQUITY, OR OTHERWISE, AND EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

NOTHING IN THESE TERMS EXCLUDES LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. NOTHING IN THESE TERMS LIMITS NON-WAIVABLE RIGHTS OR REMEDIES AVAILABLE UNDER APPLICABLE CONSUMER PROTECTION LEGISLATION.

17. Indemnity

You agree to defend, indemnify, and hold harmless CarFix and its affiliates, officers, directors, employees, contractors, licensors, service providers, and agents from and against any and all claims, demands, actions, proceedings, investigations, liabilities, damages, judgments, settlements, penalties, fines, losses, costs, and expenses, including reasonable legal and professional fees, arising out of or related to:

• (a) your use of the Platform;
• (b) your User Content;
• (c) your breach of these Terms;
• (d) your violation of law or the rights of any person or entity; or
• (e) for Shops, any service, estimate, diagnosis, repair, inspection, invoice, vehicle custody issue, tax matter, bodily injury, property damage, misrepresentation, employment issue, or legal non-compliance connected to your business or services.

CarFix reserves the right, at its own expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you, and you agree to cooperate with that defense.

18. Disputes Between Users

Disputes regarding quotes, diagnoses, parts, workmanship, vehicle condition, delays, pricing, refunds, warranties, representations, property damage, towing, storage, or other service matters are primarily between the Customer and the Shop.

CarFix may, but is not obligated to, assist in facilitating communication, collecting records, or reviewing transaction history. Any such involvement by CarFix does not make CarFix a party to the dispute and does not create any duty to investigate, adjudicate, or resolve the matter in any particular way.

CarFix may suspend, limit, or remove access to the Platform for users involved in repeated complaints, abuse, fraud risk, unsafe conduct, or legal non-compliance.

19. Termination and Suspension

We may suspend, restrict, or terminate your access to the Platform, or remove content, at any time, with or without notice, if we believe:

• (a) you violated these Terms;
• (b) you present fraud, payment, legal, security, safety, or reputational risk;
• (c) your conduct harms other users, the Platform, or CarFix's business interests; or
• (d) suspension or termination is otherwise appropriate to protect the Platform or comply with law.

You may stop using the Platform at any time. If account deletion functionality is offered, deletion requests are subject to our legal, accounting, fraud-prevention, dispute-resolution, security, and backup retention needs. Termination does not relieve you of obligations accrued before termination, including payment obligations, indemnity obligations, and liability for prior conduct.

20. Survival

Any provision of these Terms that by its nature should survive suspension, termination, or expiration will survive, including provisions relating to payments, refunds, chargebacks, taxes, intellectual property, user content licenses, disclaimers, limitations of liability, indemnity, dispute-related provisions, governing law, and interpretation.

21. Changes to the Platform or Terms

CarFix may modify, suspend, discontinue, or add features to the Platform at any time. We may also update these Terms from time to time. If we make material changes, we may provide notice by email, in-app notice, posting on the Platform, or another reasonable method. Unless a different effective date is stated, updated Terms become effective when posted.

If applicable law requires advance notice or gives you a right to refuse certain changes, CarFix will comply with those requirements. Your continued use of the Platform after updated Terms take effect constitutes acceptance of the updated Terms to the extent permitted by law.

22. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. Subject to any non-waivable rights under applicable law, you agree that courts located in Ontario, Canada will have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Platform.

Nothing in these Terms limits rights that cannot be waived under applicable provincial or federal consumer protection legislation.

23. General

23.1 Entire Agreement

These Terms, together with any policies or additional terms expressly incorporated by reference, constitute the entire agreement between you and CarFix regarding the Platform and supersede prior or contemporaneous understandings relating to the same subject matter.

23.2 Severability

If any provision of these Terms is found unenforceable, that provision will be enforced to the maximum extent permitted and the remaining provisions will remain in full force and effect.

23.3 No Waiver

A failure by CarFix to enforce any provision of these Terms is not a waiver of our right to do so later.

23.4 Assignment

You may not assign, transfer, delegate, or sublicense these Terms or any rights or obligations under them without our prior written consent. CarFix may assign or transfer these Terms, in whole or in part, in connection with a merger, acquisition, financing, corporate reorganization, sale of assets, or by operation of law.

23.5 Interpretation

Headings are for convenience only and do not affect interpretation. In these Terms, “including” means “including without limitation.”

23.6 Language

The parties have requested that these Terms and all related documents be drawn up in English. Les parties ont demandé que les présentes modalités et tous les documents qui s'y rattachent soient rédigés en anglais.

24. Contact

If you have questions about these Terms, please contact CarFix at: