Repair Warranty Information

1. About This Page

CarFix is an online marketplace that connects vehicle owners with independent repair shops. CarFix does not perform repairs or provide the repairer's warranty. The shop that performs the work remains responsible for its repair, written invoice, and applicable warranty.

The statutory information below is limited to Ontario. CarFix has not completed a legal assessment of statutory repair-warranty requirements in other provinces or territories.

2. Ontario Statutory Minimum

2.1 Current Law And Pinpoint

As of July 11, 2026, the Consumer Protection Act, 2002 remains in force. The Consumer Protection Act, 2023 has been enacted but is not yet in force. The former Motor Vehicle Repair Act was repealed when Part VI of the 2002 Act took over; section 65 preserves the former law only for agreements entered into before the repeal.

For current consumer repairs, the fixed warranty is created by section 63 of the Act. Section 62 requires the repairer's invoice, section 51 of Ontario Regulation 17/05 prescribes that invoice's content, and section 52 prescribes exclusions. Sections 48 to 50 of the Regulation govern estimates, non-written authorization records, and posted signs. They do not create the 90-day or 5,000-kilometre duration.

2.2 The Fixed Minimum

Section 63 of Ontario's Consumer Protection Act, 2002 deems the repairer to warrant covered new or reconditioned parts installed during a consumer repair and the labour required to install them for at least:

This statutory minimum may not be waived by the consumer. It does not depend on whether the repair was booked through CarFix, whether there was a written quote, or whether the consumer has a CarFix account. There is no repair-price threshold in section 63.

2.3 Covered Parts And Labour

• New OEM parts
• New aftermarket parts
• Reconditioned, rebuilt, or remanufactured parts
• The labour required to install those covered parts

The fixed minimum is based on the condition of the installed part, not who supplied it. A customer-supplied new or reconditioned part and the labour required to install it can therefore fall within section 63. Used parts are outside this fixed 90-day or 5,000-kilometre warranty, although other statutory quality rights and express shop or seller warranties may still apply.

Ontario does not create a blanket maintenance exclusion. A maintenance service can include a covered part, while labour-only work that installs no qualifying part is outside the fixed section 63 warranty.

2.4 Statutory Exclusions

Ontario Regulation 17/05, section 52, excludes the following from the fixed section 63 warranty:

• Fluids, filters, lights, tires, and batteries
• A part that was not warranted by the vehicle manufacturer when the vehicle was sold new
• A part or its installation labour already covered by another warranty that is equal or greater in both time and distance

A longer warranty must be preserved. A warranty that is longer only in days does not replace the statutory minimum unless its distance coverage is also equal or greater.

2.5 The Repairer's Written Invoice

The repairer must provide a written invoice when the repair is completed. Ontario Regulation 17/05, section 51, prescribes its content. Among other required information, the invoice identifies the vehicle and repair, records the required odometer readings, classifies installed parts, and includes either the applicable equal-or-greater repairer warranty or the prescribed 90-day or 5,000-kilometre statement, non-waiver wording, and exclusions.

A separate warranty certificate is not required. A CarFix payment receipt or warranty summary does not replace the repairer's written invoice.

2.6 Making A Claim

1. Contact the original repairer and provide the repair invoice, failure date, and odometer reading when the failure occurred.
2. Give the repairer a reasonable opportunity to inspect and correct the covered failure at no charge.
3. If the failure makes the vehicle inoperable or unsafe and it is unreasonable to return to the original repairer, section 63 permits use of the closest available repair facility and recovery of the original repair cost and reasonable towing charges from the original repairer.
4. If a consumer seeks reimbursement and the original repairer asks for the defective part, section 63(7) requires the consumer to return it at that repairer's expense unless returning it is not reasonably possible in the circumstances.

For its operational summary, CarFix uses the date and odometer reading when the vehicle was returned, as recorded on the repairer's invoice, as the time and distance starting points. The relevant ending point is when the covered failure or inadequacy occurred, not merely the later date or reading when the claim was reported. Claim records should preserve both odometer readings. Misuse or abuse can remove the benefit of the warranty for the affected part when the repairer has reasonable grounds.

3. Outside Ontario

Statutory repair-warranty coverage has not been assessed by CarFix for other provinces or territories. Applicable law and the shop's own warranty terms may still provide coverage. Review the repairer's written invoice and warranty terms, or contact the consumer-protection office for the jurisdiction where the service was performed.

4. Shop Warranty Terms

A shop may offer coverage that is longer or broader than a statutory minimum. Review the shop's quote, estimate, and written invoice. If no additional shop warranty is listed, statutory or other legal rights may still apply.

5. CarFix's Role

A CarFix warranty record is an informational summary based on repair details provided through the Platform. It is not a warranty from CarFix, does not replace the repairer's written invoice, and does not determine or limit any consumer right. A missing CarFix record does not mean that no warranty applies.

CarFix support can help a customer and shop communicate, but the repairer remains responsible for assessing and honouring a repair claim. Contact support at support@carfix.to or through the Support page.

6. Official Ontario References

• Consumer Protection Act, 2002, Part VI, including section 63
• Ontario Regulation 17/05, including sections 51 and 52
• Ontario guide for auto repair businesses

This page is general information, not legal advice. A licensed Ontario lawyer can advise on a specific repair dispute.

7. Contact

If you have questions about warranty information shown on CarFix, contact us at support@carfix.to.