Repair Warranty Information

1. About This Page

CarFix is an online marketplace that connects vehicle owners with auto repair shops. CarFix does not perform, supervise, or guarantee repairs. Warranty obligations belong to the shop that performs the work.

This page explains the statutory warranties that apply to qualifying motor vehicle repairs in Ontario, Quebec, and Manitoba, and how warranty terms are disclosed on the CarFix platform. Consumers in other provinces should refer to their provincial consumer protection legislation.

2. Ontario

2.1 Statutory Repair Warranty

Under the Consumer Protection Act, 2002 (S.O. 2002, c. 30, Sched. A), section 63, every repairer is deemed to warrant all new or reconditioned parts installed and the labour required to install them for a minimum of:

This warranty is non-waivable. The consumer cannot agree to give it up. If the shop provides a warranty of equal or greater duration and coverage, that warranty applies instead.

If the failure occurs during the warranty period and makes the vehicle inoperable or unsafe, and it is unreasonable to return to the original shop, the consumer may have the repair corrected at the closest available facility and recover the original repair cost and reasonable towing charges from the original shop (s. 63(3)–(4)). Misuse or abuse of the repaired part may void warranty coverage for that part (s. 63(5)).

2.2 What Is Covered

The statutory warranty under s. 63 applies to the following when installed by a shop as part of a motor vehicle repair:

• New OEM (original equipment manufacturer) parts
• New aftermarket parts
• Reconditioned (rebuilt or remanufactured) parts
• The labour required to install those parts

2.3 What Is Excluded

Ontario Regulation 17/05, s. 52, exempts the following from the s. 63 warranty:

• Fluids (oil, coolant, brake fluid, etc.)
• Filters (oil, air, cabin, fuel)
• Lights (bulbs, lenses)
• Tires
• Batteries
• A part not covered by the manufacturer's new-vehicle warranty when the vehicle was sold new
• A part or installation labour already covered by another warranty with equal or greater time and distance coverage

Diagnostic work, software resets, alignments, and services that do not involve installing parts are generally not subject to the statutory warranty. Shops may offer their own warranty on these services.

2.4 Other Ontario Legislation

Part VI of the Consumer Protection Act, 2002 (ss. 55–65) also governs estimates (s. 56), authorization of work (s. 58), return of replaced parts (s. 61), and invoice requirements (s. 62).

The Repair and Storage Liens Act (R.S.O. 1990, c. R.25) gives a repairer the right to retain possession of a vehicle until paid for the repair (possessory lien). If the repair bill is not paid within 60 days, the repairer may sell the vehicle to satisfy the lien. This Act protects the repairer, not the consumer.

The Motor Vehicle Repair Act (R.S.O. 1990, c. M.43) was repealed on July 30, 2005, when Part VI of the Consumer Protection Act, 2002 came into force. All motor vehicle repair consumer protections in Ontario are now under the CPA.

3. Quebec

Under the Consumer Protection Act (CQLR, c. P-40.1), s. 176, an automobile repair is warranted for:

For motorcycle repairs, the warranty is 1 month with no mileage limit. The warranty begins on the date the vehicle is delivered back to the consumer. This is a mandatory legal warranty and cannot be waived.

Exclusions include normal maintenance, parts replaced as part of routine service, damage resulting from consumer misuse, and accessories. A written estimate is required for repairs exceeding $100.

4. Manitoba

Under the Consumer Protection Act (S.M. 2012, c. 14), in force since July 1, 2013, a repairer is deemed to warrant all new or reconditioned parts installed and the labour required to install them for:

The terms are similar to Ontario. The warranty begins on the date of delivery. Written estimates are required for repairs over $100. Repairers must offer to return replaced parts. Subcontractors are jointly liable.

5. Other Provinces

Most other Canadian provinces do not have a specific statutory warranty period for motor vehicle repairs. Consumers in those provinces are protected by general implied warranties of quality and fitness for purpose under provincial consumer protection and sale of goods legislation.

Alberta requires repairers to provide a warranty under the Consumer Protection Act and the Automotive Business Regulation (Alta. Reg. 192/1999), but the specific duration and terms are set by regulation and enforced by the Alberta Motor Vehicle Industry Council (AMVIC).

Consumers should consult their provincial consumer protection office for details on the protections available in their jurisdiction.

6. Shop-Specific Warranty Terms

Shops on CarFix may offer warranty terms that exceed the statutory minimum. When a shop submits a quote through the platform, the warranty duration, parts type, and any additional warranty notes are disclosed on the quote.

Review the warranty terms on your quote or estimate before accepting. If no warranty is specified, the statutory minimum may still apply to qualifying repairs under provincial law.

7. How To Make A Warranty Claim

If you believe a repair is covered under warranty:

1. Contact the shop directly. The shop that performed the repair is responsible for warranty coverage. Use the chat feature on CarFix or call the shop using the phone number on your booking.
2. Provide your booking or quote reference. This helps the shop locate your repair record and the warranty terms.
3. If the shop is unresponsive or disputes the claim, you may contact CarFix support at Support@CarFix.to or through the Support page. CarFix can help facilitate communication but is not a party to the warranty.

In Ontario, if the vehicle is inoperable or unsafe and it is unreasonable to return to the original shop, the consumer may have the repair corrected at the nearest available facility and recover costs from the original shop (CPA s. 63(3)).

8. CarFix's Role

CarFix is a marketplace. CarFix does not perform repairs, does not provide warranty coverage, and does not guarantee that any shop will honour its warranty obligations.

• Shops are required to disclose warranty terms on quotes submitted through the platform
• This page provides a public reference for customers about statutory warranty requirements
• CarFix can facilitate communication between customers and shops regarding warranty concerns

For the full terms governing use of the CarFix platform, see our Terms of Service.

9. Legal References

Ontario

• Consumer Protection Act, 2002, S.O. 2002, c. 30, Sched. A, Part VI (ss. 55–65)
• Ontario Regulation 17/05 (General), ss. 48–52
• Repair and Storage Liens Act, R.S.O. 1990, c. R.25
• Motor Vehicle Repair Act, R.S.O. 1990, c. M.43 (repealed July 30, 2005)

Quebec

• Consumer Protection Act, CQLR, c. P-40.1, Division III (ss. 151–177)

Manitoba

• The Consumer Protection Act, as amended by S.M. 2012, c. 14 (Motor Vehicle Work and Repairs)

This page is for informational purposes only and does not constitute legal advice. Consult a licensed legal professional for questions about your specific legal rights.

10. Contact

If you have questions about warranty information on CarFix, contact us at Support@CarFix.to.